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FAQ — Frequently Asked Questions

Q: Why do businesses prefer back to top
A: Because we assure a quality product in a timely manner. We offer a high level of customer service with every order. We produce our orders quickly and accurately, at competitive prices, using state-of-the-art digital imaging technology.

Q: What software applications do you support? back to top
A: Properly prepared - Adobe Acrobat PDF files are the very best and most reliable way to deliver your digital documents to us. We also support most popular Mac applications including Microsoft Word, PowerPoint, Excel, Quark XPress, Adobe Photoshop, Illustrator, and Pagemaker.

Q: What size paper can you print to? back to top
A: We only copy or print on letter size (8.5" x 11") prints. Color laser printing leaves a small border around the edge of your page, so please remember to allow for an unprintable margin (.25" on all four sides). Color posters (11"x17") and banners up to 44" wide by any length can also be made to match your copies (call for details).

Q: What are the paper choices? back to top
A: For color copies we use Exact Color Copy White 28# paper, which has been specially formulated for brilliant color.

Q: Can you bind or finish my materials? back to top
A: Yes! We offer custom trimming, 3-hole punching, folding, stapling, comb binding, Uni-Bind ( and Velo-Binding. If you have a special need, just give us a call and we will tailor a solution to meet your needs. For large prints, we offer mounting and laminating.

Q: What is your typical turnaround time? back to top
A: Typical turnaround time for color laser output is less than 24 hours. Turnaround times may increase or decrease depending on the quantity and/or size of the job.

Q: By what different methods do you accept files? back to top
A: We can accept electronic orders in their native format via: 3 1/2" Floppy Disk, 100 Mb Zip Disk, CD-ROM or E-mail.

Q: Is it better to send files by e-mail or disk? back to top
A: Sending files via disk is preferable, especially for larger files. We have a 4 Mb size limit on email. Files large than 4 Mb will have to be mailed.

Q: How long does it take for you to receive my e-mail? back to top
A: It may take anywhere from 2 minutes to several hours.

Q: Once you receive my file, how long does it take before you look at it and contact me if there's a problem? back to top
A: Our goal is to preflight every order within 2 hours of receipt. Please keep in mind that the volume of incoming files can affect how quickly your files are reviewed.

Q: Once you receive my file, how long does it take to go into production? back to top
A: Once your file arrives, it is our goal to get your order printed and shipped within 24 hours. We only ship Monday thru Friday.

Q: Why do I need to send my fonts? (does not apply to pdf files) back to top
A: This is the number one item that wreaks havoc with the potential success of your file output and making your deadlines. Sometimes we can have different versions of the same fonts, or not have your fonts at all. In order for your document to look the way you intended it, we need your fonts. We can not substitute fonts or try and change your file without your permission. In other words, your job has to wait until we can get in touch with you and obtain the missing font(s).

Q: What is the difference between "color copies" and "digital color prints"? back to top
A: Color copies are made by placing your original artwork on a glass, scanning the image, and then printing to the copier. Digital color prints are sent directly from the file created in a desktop publishing program to the printer, yielding a much higher resolution.

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